Business Client Relations — Ep 4: Calming Down an Angry Enterprise Client | English B1-B2
Shadow this lesson: play a line, pause, and repeat it out loud — matching speed and intonation.
Conversation Script
Client
This is the third delay this month, and honestly, I'm about ready to cancel the whole contract.
Manager
I completely understand your frustration, and I want to make this right for you today.
Client
Understanding it doesn't fix the fact that our launch got pushed back two full weeks.
Manager
You're absolutely right, and there's no excuse for how this has been handled so far.
Client
Wait, so you're actually admitting your team dropped the ball on this one?
Manager
Yes, we did, and I've already spoken with the development team about what went wrong.
Client
That's something, I guess, but I still need a real plan, not just apologies.
Manager
Fair enough, let's go through exactly what we'll deliver and by which dates.
Client
Okay, I'm listening, but I've heard promises before that never actually panned out.
Manager
This time we'll send you daily progress updates so you can track everything yourself.
Client
Honestly, that would help a lot, since I've been kept in the dark until now.
Manager
We'll also waive this month's service fee as a gesture of goodwill for the inconvenience.
Client
Alright, that actually shows you're taking this seriously instead of just talking.
Manager
We value this partnership, and we're determined to earn back your trust starting now.