High-Utility Consumer Disputes — Ep 3: Lost Amazon/Courier Shipment | English B1-B2
Shadow this lesson: play a line, pause, and repeat it out loud — matching speed and intonation.
Conversation Script
Customer
I ordered a package two weeks ago, and the tracking still says it's out for delivery.
Agent
I'm sorry to hear that; let me pull up your order number right away.
Customer
Sure, it's ending in 4487, and I paid extra for two-day shipping.
Agent
Got it, and it looks like the courier marked it as delivered yesterday afternoon.
Customer
Wait, really? I checked my porch, my mailbox, and even asked my neighbors.
Agent
That's strange, because there's usually a photo attached to confirm the drop-off location.
Customer
There's no photo here, and I'm starting to think it was left at the wrong address.
Agent
That actually happens more often than you'd think, especially in apartment buildings.
Customer
So what happens now, since the item clearly never reached me?
Agent
We'll open an investigation with the courier, but that usually takes about five business days.
Customer
Five days is a long time when I needed this for a birthday gift.
Agent
I completely understand, so let me go ahead and issue a refund instead of waiting.
Customer
That would be great, honestly, because I don't want to deal with this any longer.
Agent
No problem at all, the refund should hit your account within three to five days.