Shopping, Retail & Errands — Ep 2: Product Exchange & Returns | English A1-A2

Shadow this lesson: play a line, pause, and repeat it out loud — matching speed and intonation.

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Conversation Script

Clerk

Hi, do you need help with something?

Customer

Yes, these shoes are too small for me.

Clerk

Okay, do you have your receipt with you?

Customer

Yes, here it is, I found it in my bag.

Clerk

Great, do you want a bigger size or a refund?

Customer

I want the same shoes, but one size bigger.

Clerk

Let me check if we have that size.

Customer

Sure, take your time.

Clerk

Sorry, we don't have that size right now.

Customer

Oh no, that's not good news.

Clerk

You can get a refund instead, if you want.

Customer

Okay, a refund is fine with me.

Clerk

I'm going to put the money back on your card.

Customer

Thank you, I appreciate your help today.